Frequently Asked Questions

1. What should I do if my receipt is too long?

   If your receipt is too long to fit into one image, please fold the receipt to show participating products and the header with store name, purchase date, etc. and then take a picture of the receipt and upload the image on the specified site.

2. I am having issues uploading my receipt.

   Please note, the following image upload requirements: image must be under 5MB and in the format of PNG, GIF or JPG. If you have further difficulties uploading your receipt, please try to clear browser cache and cookies and upload again. If this persists, we also recommend trying a different device. Please Contact Us if you require further assistance.

3. What will I receive after my receipt submission is validated?

   Once your submission has been approved, your $5 BJ’s Wholesale Gift Card will be mailed to the address you provided in the receipt submission form and received in 4-6 weeks.

4. I have a question or complaint about a retailer.

   Please contact the customer service department of the specific retailer directly.

5. Can I use my Gift Card in store locations?

   Yes, unless explicitly stated, all Gift Cards work at both store locations and online.

6. Do Gift Cards expire?

   Most national merchants do not have an expiration date for their Gift Card programs. However, each merchant may have different terms and conditions. Please review those terms prior to your selection.

7. I have a question regarding the sweepstakes.

   See the Sweepstakes Official Rules for full details on the sweepstakes and to contact the Sweepstakes sponsor.

8. I have a question not listed above.

   Please Contact Us for further assistance. Be sure to mention what promotion you participated in, and any details of what you need assistance with. Our Customer Service hours are 8 am - 4:30 pm PST, Monday through Friday (excluding holidays). All emails will be responded to within 2-5 business days, in the order they were received.