Frequently Asked Questions
What is the security code?
On the website where you are asked to enter the security code there should be an image with five letters - this is the security code that we use to prevent fraud. Please simply type in the letters you see in the image.
The website keeps giving me a new security code to enter.
Please check the error message at the top of the page for details of what error has occurred. If the error message states that the security code you entered was incorrect, please try a new security code and enter just the letters you see in the image.
How do I register?
You will be automatically registered by clicking on "FIND OUT IF YOU WON" on the website home screen. If you have won a ticket you will need to complete a registration form and once complete you'll be emailed a Fandango Promo Code good towards one movie ticket (up to $15 total ticket and convenience fee value) to see Black Panther at Fandango partner theaters in the U.S. If you have won an exclusive behind-the-scenes content from the creators of the film you will be presented with access on the website to view the content and by clicking "START WATCHING NOW".
How do I purchase movie tickets with my Fandango Promotional Code?
You can purchase movie tickets on Fandango in these simple steps:
- Use the search box at the top of the Fandango website or in the mobile app to find a show time and theater near you. For a complete list of participating theaters, click here.
- Select a show time to begin checkout. Choose the number of tickets you want to purchase and pick your seat(s) (if reserved seating is available). How do you know if reserved seating is available? Look for the "Reserved Seating" icon next to show times to find theaters that offer it. After you select a show time and ticket quantity, you’ll see a seatmap on the following page where you can pick from available seats.
- Log in to your Fandango VIP account or checkout as a guest, and complete the information on the payment section with a valid method of accepted payment. No Fandango VIP account? Sign up here.
- Review your order, complete your purchase and enjoy the show! You’ll find instructions on how to pick up your tickets on the confirmation page after purchase, and we’ll also send an email confirmation to the email address you provided during checkout.
When will I get my order confirmation email?
Shortly after you complete your ticket purchase, an email confirmation will be sent to the email address that you provided during checkout, and will also be stored in your Fandango VIP account information under purchase history.
If you lost or can't find your confirmation email, please check your SPAM folder. You can also sign in to your Fandango VIP account to see your purchase history.
If you checked out as a guest – just sign up for a Fandango VIP account with the same email address you used during checkout, and we’ll automatically link your previous purchases to your Fandango VIP account. Sign up here!
How do I pick up my tickets?
After you complete your purchase, you’ll see a confirmation page that tells you exactly how to pick up your tickets. Depending on the theater and device you’re on, you may print your tickets at home, pick up at a box office or kiosk with a valid credit card, or use a mobile ticket (if available). This information is also available on your confirmation email.
The cost of the movie ticket is more than the value of my Fandango Promotional Code.
If the cost of the movie ticket(s) with Fandango’s convenience fee included is more than the maximum value of the Fandango Promotional Code, then you will need to pay the difference with a credit card.
My Fandango Promotional Code has expired. Can it be replaced?
The Fandango Promotional Codes are limited time offers which coincide with the release of specific movies or promotions. Unfortunately, we are not authorized to exchange, replace, renew, or refund any expired Fandango Promotional Codes once the promotion has ended or the specific movie is no longer in theaters.
Are Fandango tickets refundable?
Fandango tickets purchased with a promo code are non-refundable. If a promo code is used to purchase a ticket, the amount paid with the promo code will be forfeited, and will not be refunded.
What is Fandango VIP?
Fandango VIP is a free program that gives you special perks and benefits on Fandango. With your Fandango VIP account you can write movie reviews, save your favorite theaters, access free insider perks, refund and exchange your movie tickets + more. To view the full list of benefits, check out http://www.fandango.com/fandangovip.
I forgot the password to my Fandango VIP account and can’t sign in.
If you forgot your password, click here to enter the email address that you used to create your Fandango account and a temporary password will be sent to your email address. Once you click the 'SEND EMAIL' button (the 'send email' button is shown by clicking on the 'click here' link shown above), your password will be emailed to that address.
Is my existing Fandango account now a Fandango VIP account?
Yes. If you had an account on Fandango already, we've upgraded you to Fandango VIP! There's nothing you need to do except enjoy the perks. Learn more at http://www.fandango.com/fandangovip.
I have a question or complaint about a movie theater.
Fandango operates independently from the theaters. If you have questions regarding topics such as available theater amenities, ticket category age policies, or when a particular movie will be coming to your location, you should contact your local theater directly.
I have a question not listed above.
Please contact Customer Service for further assistance. Be sure to mention what promotion you participated in, and any details of what you need assistance with.
Our Customer Service is available Monday through Friday (excluding holidays).
All emails will be responded to within 2 business days, in the order they were received.