Frequently Asked Questions
I am having issues uploading my receipt
Please note, the following image upload requirements: image must be under 5MB and in the format of PNG, GIF or JPG. If you have further difficulties uploading your receipt, please try to clear browser cache and cookies and upload again If this persists we also recommend trying a different device. Please contact Customer Service if you require further assistance.
What should I do if my receipt is too long?
If your receipt is too long to fit into one image, please fold the receipt to show participating products and the header with store name, purchase date, etc. and then take a picture of the receipt and upload the image on the specified site.
What brands are participating in this Promotion?
- BENADRYL® Adult Allergy & Topical
- CHILDREN'S TYLENOL® Cold & Flu
- INFANTS' & CHILDREN'S MOTRIN®
- INFANTS' & CHILDREN'S TYLENOL®
- LACTAID® Supplements
- MOTRIN® Adult Pain
- SIMPLY SLEEP®
- TYLENOL® Adult Pain
- TYLENOL® COLD & FLU/SINUS
- TYLENOL® PM
- ZYRTEC® Adult (3-35 count size only)
When will I receive my reward?
You will receive your Reward in the mail at the mailing address you provided within 3-5 weeks from the date your receipt was approved.
I have a question about my Visa® Rewards Card.
Please visit https://www.activaterewards.com/qrc/card_tips for tips on using your Rewards Card.
I have a question not listed above.
Please contact Customer Service for further assistance. Be sure to mention what promotion you participated in, and any details of what you need assistance with.
Our Customer Service hours are 8 am - 4:30 pm PST, Monday through Friday (excluding holidays).
All emails will be responded to within 2-5 business days, in the order they were received.