Frequently Asked Questions

  1. Your order number can be found at the top right corner of your The Cheesecake Factory order confirmation email.

  2. Please make sure you are using your order number along with the corresponding email used when making the to-go order.

    Ensure your to-go purchase was made during the offer period. See the offer details for more information.

  3. No, cancelled orders do not qualify.

  4. Please check your spam or promotions folders for an email from

  5. Fandango VIP is a free program that gives you special perks and benefits on Fandango. With your Fandango VIP account you can write movie reviews, save your favorite theaters, access free insider perks, refund and exchange your movie tickets + more. To view the full list of benefits, check out

  6. If you forgot your password, click here to enter the email address that you used to create your Fandango account and a temporary password will be sent to your email address. Once you click the "SEND EMAIL" button (the "send email" button is shown by clicking on the "click here" link shown above), your password will be emailed to that address.

  7. Yes. If you had an account on Fandango already, we've upgraded you to Fandango VIP! There's nothing you need to do except enjoy the perks. Learn more at

  8. Please visit: for additional tips and FAQ.

  9. Please Contact Us for further assistance. Be sure to mention what promotion you participated in, and any details of what you need assistance with.

    Our Customer Service hours are 8 am - 4:30 pm PST, Monday through Friday (excluding holidays). All emails will be responded to within 2-5 business days, in the order they were received.