Frequently Asked Questions

  1. Be sure you are entering it exactly as it is printed. Some helpful tips if your Reward Code is hard to read:

    • The code does not include '0' or '1'
    • The code does not include 'B', so this character might be an '8' or 'E'
    • The code does not include 'I', 'N' or 'O'
    • The code does not include 'S', so this character might be a '5'
    • The code does not include 'U'
    • The code does not include 'Z', so this character might be a '2'

  2. Once your Reward Code has been activated, the website will not allow you to enter it again. You should have received an automatic confirmation email with a link to print your Concession Certificate when you activated it. Please note, the confirmation email may be directed to your junk mail or spam folders, so you should check these folders as well.

  3. Once the Reward Code expires, it can no longer be activated on the website. The Concession Certificates are provided as part of limited time offers which coincide with the release of specific movies or promotions. Unfortunately, we are not authorized to exchange, replace, renew, or refund any expired Reward Codes.

  4. The movie theaters are trained to check for photo identification, which is why the activation website instructs you to enter the information of the person who will be using the Concession Certificate. You are welcome to give it to a friend to use at a participating theater, but it is ultimately at the theater's discretion whether or not they will accept it in someone else's name. If you go as a group you should not have any trouble using it, as long as the person whose name is on the Concession Certificate is present at the theater.

  5. The movie theaters are trained to check for photo identification, so it is best to register the Concession Certificate in the name of the adult who would be presenting it at the movie theater.

  6. The address appearing on the Concession Certificate is the address for Fandango and it is not related to the theater you selected. The address is for theater use only, and will be used when the theater processes your Concession Certificate for payment.

  7. Yes, you can visit our theater locator site and enter in your zip code and the specific locator code appearing on your Concession Certificate, and this will give you a list of all the theaters that will accept it. You are welcome to attend any theater listed under that specific locator code.

  8. A black and white print-out is still a valid Concession Certificate, as long as it includes the unique 16-digit number and other pertinent information that prints at the top.

  9. Please print out your Concession Certificate and take it to the concession counter at a participating theater. Present it to the cashier as payment for your concessions and have an ID as the cashier may ask for it.

  10. Please use our theater locator site for a list of participating theaters and show times in your area. You will need to enter your zip code and the specific locator code appearing on your Concession Certificate.

  11. You are responsible to pay the difference between the Concession Certificate value and the total price of your concessions using cash or a credit card.

  12. No. No credit or change will be given for any unused portion of a Concession Certificate. Your Concession Certificate is only valid according to the restrictions stated on it.

  13. You will receive a confirmation email, which includes a link to print your Concession Certificate. Please note, if you are having a difficult time finding your confirmation email, it may have been directed to your junk mail or spam folders. Lost or misplaced Concession Certificates will not be replaced or refunded.

  14. No mechanically reproduced, forged, or altered Concession Certificates will be accepted. Fraudulent submission could result in federal prosecution under fraud statutes.

  15. Fandango operates independently from the theaters. If you have questions regarding topics such as available theater amenities, ticket category age policies, or when a particular movie will be coming to your location, you should contact your local theater directly.

  16. The Concession Certificates are limited time offers which coincide with the release of specific movies or promotions. Unfortunately, we are not authorized to exchange, replace, renew, or refund any expired certificates once the promotion has ended or the specific movie is no longer in theaters.

  17. Unfortunately, we are not authorized to exchange, replace, renew, or refund any expired Concession Certificates once the promotion has ended.

  18. Please Contact Us for further assistance. Be sure to mention what promotion you participated in, and any details of what you need assistance with.

    Our Customer Service hours are 8 am - 4:30 pm PST, Monday through Friday (excluding holidays). All emails will be responded to within 2-5 business days, in the order they were received.