Frequently Asked Questions

General Questions

1. What brands are participating in this promotion?
   Click here for a complete list of participating products.
2. What are the participating Kroger family of stores?
   Participating Kroger family of stores includes: Baker’s, City Market, Dillons, Food 4 Less, Foods Co, Fred Meyer, Fry’s, Gerbes, King Soopers, Jay C Food Store, Kroger, Owens Market, Pay-Less Super Markets, QFC, Ralphs, Roundy’s and Smith’s Food and Drug.

Reward Code FAQs

1. How do I get my Reward Code?
   You will receive a $5 Reward Code via printout at checkout when you spend $15 or more (excluding tax) on participating products in one transaction at participating Kroger or Kroger family of stores between 5/27/2020 – 7/31/2020.
2. My Reward Code is not being accepted.
   Be sure you are entering it exactly as it is printed. Some helpful tips if your Reward Code is hard to read:

   • The code does not include ‘0’ or ‘1’
   • The code does not include ‘B’, so this character might be an ‘8’ or ‘E’
   • The code does not include ‘I’, ‘N’ or ‘O’
   • The code does not include ‘S’, so this character might be a ‘5’
   • The code does not include ‘U’
   • The code does not include ‘Z’, so this character might be a ‘2’
3. The website gives an error message stating my Reward Code was already entered.
   Once your Reward Code has been activated, the website will not allow you to enter it again. You should have received an automatic confirmation email with a link to get your reward when you activated it. Please note, the confirmation email may be directed to your junk mail or spam folders, so you should check these folders as well.
4. The website gives an error message stating my Reward Code has expired.
   Once the Reward Code expires, it can no longer be activated on the website. The Digital Rewards are provided as part of limited time offers which coincide with specific promotions. Unfortunately, we are not authorized to exchange, replace, renew, or refund any expired Reward Codes.

Visa® Rewards Virtual Account FAQs

1. Where can I use my Virtual Account?
   The Visa Rewards Virtual Account can be redeemed at every internet, mail order, and telephone merchant everywhere Visa debit cards are accepted. No ATM Access. No Cash Access.
2. How can I track the purchases I make with my Virtual Account?
   Your Virtual Account balance including the purchases you make are available online at http://www2.activaterewards.com/getoutandsummer2020/check_balance.
3. Does my Virtual Account have an expiration date?
   Yes. The expiration date was supplied at the time you received your Virtual Account number. Any balance remaining on the Virtual Account after expiration will not be usable or refundable.
4. Can I add funds to my Virtual Account?
   No. This Virtual Account is non-reloadable and cannot be combined with multiple rewards.
5. What fees are associated with my Virtual Account?
   There are no fees associated with your Virtual Account; however you can only use your account for purchases before the expiration date. Any remaining balance after the expiration date will be forfeited. For additional information, please refer to the terms in your accountholder agreement.
6. What can I do if I lose my Virtual Account?
   You can retrieve your virtual account details at any time by visiting http://www2.activaterewards.com/getoutandsummer2020/check_balance, but you must have your original reward code or account number to view your account. If you do not have this information then use the link that was provided to you in your confirmation email. If you still experience difficulties please Contact Us.
7. What is the 3-digit security code?
   The 3-digit security code is the Virtual Account Verification Value (or CVV2), which is a code required by some online retailers. This code should have been provided to you along with your Virtual Account number.
8. My Virtual Account was denied or my transaction was declined.
   Please make sure that the online merchant accepts Visa debit cards. If they accept Visa debit cards and your Virtual Account has been denied, please try again and ensure that all the information that you are entering is correct (i.e. Virtual Account number, expiration date, security code, and personal information such as zip code). Verify that you have enough available balance on your Virtual Account to cover your purchases. If your Virtual Account is still being declined please Contact Us.
9. My purchase is greater than my Virtual Account balance.
   The majority of online merchants do not have the capability to run two forms of payment for one purchase. In this case you must have a Virtual Account balance equal to or greater than the total purchase amount.
10. What happens if someone else uses my Virtual Account without authorization?
    Transactions made through fraudulent or unauthorized use cannot be refunded. Please make sure that you keep your Virtual Account details in a secure location.
11. What happens if I return merchandise or receive a refund?
    You are able to receive a return(s) or credit(s) to your virtual account before the expiration date. Any return(s) or credit(s) made to your account after the expiration date will be forfeited.

Visa Rewards Card FAQs

1. When will I receive my Rewards Card?
   You will receive your Rewards Card in the mail at the mailing address you provided within 4-6 weeks from the date your receipt was approved.
2. I have a question about my Rewards Card.
   Please visit https://www.activaterewards.com/qrc/card_tips for tips on using your Rewards Card.

Other FAQ

1. I have a question not listed above.
   Please Contact Us for further assistance. Be sure to mention what promotion you participated in, and any details of what you need assistance with.

   Our Customer Service hours are 8 am - 4:30 pm PST, Monday through Friday (excluding holidays). All emails will be responded to within 2-5 business days, in the order they were received.