Frequently Asked Questions

1. I am having issues uploading my receipt.

   Please note, the following image upload requirements: image must be under 5MB and in the format of PNG, GIF or JPG. If you have further difficulties uploading your receipt, please try to clear browser cache and cookies and upload again. If this persists, we also recommend trying a different device. Please Contact Us if you require further assistance.

2. What should I do if my receipt is too long?

   If your receipt is too long to fit into one image, please fold the receipt to show participating products and the header with store name, purchase date, etc. and then take a picture of the receipt and upload the image on the specified site.

3. When will I receive my Reward?

   You will receive your Reward in the mail at the mailing address you provided within 4-6 weeks from the date your receipt was approved.

4. I have a question or complaint about a retailer.

   Please contact the customer service department of the specific retailer directly.

5. Where can I use my Gift Card?

   Card can be used for purchases at the specified merchant on the card.

6. What if my Gift Card is lost or stolen?

   Funds will not be replaced on Lost/Stolen cards and merchant is not responsible for use of card without your knowledge.

7. Will my Gift Card expire?

   The Gift Card does not expire.

8. I have a question not listed above.

   Please Contact Us for further assistance. Be sure to mention what promotion you participated in, and any details of what you need assistance with. Our Customer Service hours are 8 am - 4:30 pm PST, Monday through Friday (excluding holidays). All emails will be responded to within 2-5 business days, in the order they were received.