Frequently Asked Questions

General

  1. Participating Kroger family of stores includes: Baker's, City Market, Dillons, Food 4 Less, Foods Co, Fred Meyer, Fry's, Gerbes, King Soopers, Jay C Food Store, Kroger, Owens Market, Pay-Less Super Markets, QFC, Ralphs, Roundy's and Smith's Food and Drug.

Reward Code

  1. You will receive a $10 Reward Code via printout at checkout when you spend $25 or more (excluding tax) on participating products in one transaction at participating Kroger or Kroger family of stores between 11/01/2020 and 12/05/2020.

  2. Be sure you are entering it exactly as it is printed. Some helpful tips if your Reward Code is hard to read:

    • The code does not include '0' or '1'
    • The code does not include 'B', so this character might be an '8' or 'E'
    • The code does not include 'I', 'N' or 'O'
    • The code does not include 'S', so this character might be a '5'
    • The code does not include 'U'
    • The code does not include 'Z', so this character might be a '2'

  3. Once your Reward Code has been activated, the website will not allow you to enter it again. You should have received an automatic confirmation email with a link to your Virtual Account. Please note, the confirmation email may be directed to your junk mail or spam folders, so you should check these folders as well.

  4. Once the Reward Code expires, it can no longer be activated on the website. The Virtual Accounts are provided as part of limited time offers which coincide with specific promotions. Unfortunately, we are not authorized to exchange, replace, renew, or refund any expired Reward Codes.

Visa® Rewards Virtual Account

  1. This Virtual Account can be redeemed at every internet, mail order, telephone merchant everywhere Visa debit cards are accepted. This is exclusively an online Virtual Account and cannot be used to make purchases in physical stores.

  2. Your Virtual Account balance including the purchases you make are available online at http://www2.activaterewards.com/holidayhydration/check_balance.

  3. Yes. The expiration date was supplied at the time you received your Virtual Account number. Any balance remaining on the Virtual Account after expiration will not be usable or refundable.

  4. No. This Virtual Account is non-reloadable and cannot be combined with multiple rewards.

  5. There are no fees associated with your Virtual Account; however you can only use your account for purchases before the expiration date. Any remaining balance after the expiration date will be forfeited. For additional information, please refer to the terms in your accountholder agreement.

  6. You can retrieve your Virtual Account details at any time by visiting http://www2.activaterewards.com/holidayhydration/check_balance, but you must have your original reward code or account number to view your account. If you do not have this information then use the link that was provided to you in your confirmation email. If you still experience difficulties please Contact Us.

  7. The 3-digit security code is the Virtual Account Verification Value (or CVV2), which is a code required by some online retailers. This code should have been provided to you along with your Virtual Account number.

  8. Please make sure that the online merchant accepts Visa debit cards. If they accept Visa debit cards and your Virtual Account has been denied, please try again and ensure that all the information that you are entering is correct (i.e. Virtual Account number, expiration date, security code, and personal information such as zip code). Verify that you have enough available balance on your Virtual Account to cover your purchases. If your Virtual Account is still being declined please Contact Us.

  9. The majority of online merchants do not have the capability to run two forms of payment for one purchase. In this case you must have a Virtual Account balance equal to or greater than the total purchase amount.

  10. Transactions made through fraudulent or unauthorized use cannot be refunded. Please make sure that you keep your Virtual Account details in a secure location.

  11. You are able to receive a return(s) or credit(s) to your Virtual Account before the expiration date. Any return(s) or credit(s) made to your account after the expiration date will be forfeited.

Visa Rewards Card

  1. You will receive your Rewards Card in the mail at the mailing address you provided within 4-6 weeks from the date your receipt was approved. Rewards Card can be used everywhere Visa debit cards are accepted. No cash access. Rewards Card is issued by MetaBank®, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. This optional offer is not a MetaBank, nor Visa, product or service nor does MetaBank, nor Visa, endorse this offer.

  2. Please visit https://www.activaterewards.com/qrc/card_tips for tips on using your Rewards Card.

eGift Card

  1. Yes, unless explicitly stated, all eGift Cards work at both store locations and online.

  2. If you have lost your eGift Card, and the value still remains on it, please contact support via our Contact Us link below and we will reissue the eGift Card. If the eGift Card no longer contains value, and you feel that this was fraudulent in nature, an investigation will be conducted. Resolution may require that the customer sign an affidavit with a notary public relative to the missing product. To begin an investigation into such an issue, please Contact Us.

  3. Yes, simply have the eGift Card sent directly to the recipient’s email at the time of activation or you can forward the eGift Card to them after you send it to yourself. Additionally, you can print the eGift Card and hand it to the recipient.

  4. Most national merchants do not have an expiration date for their eGift Card programs. However, each merchant may have different terms and conditions. Please review those terms prior to your selection.

Other

  1. Please Contact Us for further assistance. Be sure to mention what promotion you participated in, and any details of what you need assistance with.

    Our Customer Service hours are 8 am - 4:30 pm PST, Monday through Friday (excluding holidays). All emails will be responded to within 2-5 business days, in the order they were received.