Frequently Asked Questions
What should I do if my receipt is too long?
If your receipt is too long to fit into one image, please fold the receipt to show participating products and the header with store name, purchase date, etc. and then take a picture of the receipt and upload the image on the specified site.
I am having issues uploading my receipt.
Please note the following image upload requirements: image must be under 5MB and in the format of PNG, GIF or JPG. If you have further difficulties uploading your receipt, please try to clear browser cache and cookies and upload again. If this persists we also recommend trying a different device. Please contact Customer Support if you require further assistance.
Where can I use my Digital Reward?
You can use your Digital Reward to purchase digital content wherever Visa® debit cards are accepted online. This is exclusively an online Virtual Account and cannot be used to make purchases in physical stores.
Does my Digital Reward have an expiration date?
Yes. The expiration date was supplied at the time you received your Virtual Account number. Any balance remaining on the Virtual Account after expiration will not be usable or refundable.
Can I add funds to my Digital Reward?
No. This Virtual Account is non-reloadable and cannot be combined with multiple rewards.
I lost the Virtual Account number that I received.
You can retrieve your virtual account details by going to the link that was provided to you in your confirmation email. If you still experience difficulties please contact Customer Support.
What fees are associated with my Digital Reward?
There are no fees associated with your Virtual Account; however you can only use your account for purchases before the expiration date. Any remaining balance after the expiration date will be forfeited. For additional information, please refer to the terms in your accountholder agreement.
What can I do if I lose my Digital Reward?
You will receive a confirmation email which includes a link to your Digital Reward. Please note, if you are having a difficult time finding your confirmation email, it may have been directed to your junk mail or spam folders. You should check these folders as well.
What is the 3-digit security code?
The 3-digit security code is the Virtual Account Verification Value (or CVV2), which is a code required by some online retailers. This code should have been provided to you along with your Virtual Account number.
My Digital Reward was denied or my transaction was declined.
Please make sure that the online merchant accepts Visa debit cards. If they accept Visa debit cards and your Virtual Account has been denied, please try again and ensure that all the information that you are entering is correct (i.e. Virtual Account number, expiration date, security code, and personal information such as zip code). Verify that you have enough available balance on your Virtual Account to cover your purchases. If your Virtual Account is still being declined please contact Customer Support.
My purchase is greater than my Virtual Account balance.
The majority of online merchants do not have the capability to run two forms of payment for one purchase. In this case you must have a Virtual Account balance equal to or greater than the total purchase amount.
What happens if someone else uses my Digital Reward without authorization?
Transactions made through fraudulent or unauthorized use cannot be refunded. Please make sure that you keep your Virtual Account details in a secure location.
What happens if I return merchandise or receive a refund?
No credit(s) can be made to your reward so any return(s) or refund(s) resulting in a credit will be forfeited.
I have a question not listed above.
Please contact Customer Support for further assistance. Be sure to mention what promotion you participated in, and any details of what you need assistance with.
Our Customer Service hours are 8 am - 4:30 pm PST, Monday through Friday (excluding holidays).
All emails will be responded to within 2-5 business days, in the order they were received.