Frequently Asked Questions

  1. Be sure you are entering it exactly as it is printed. Some helpful tips if your Reward Code is hard to read:

    • The code does not include '0' or '1'
    • The code does not include 'B', so this character might be an '8' or 'E'
    • The code does not include 'I',‘N’ or ‘O’
    • The code does not include 'S', so this character might be a '5'
    • The code does not include 'U'
    • The code does not include 'Z', so this character might be a '2'

  2. Once your Reward Code has been activated, the website will not allow you to enter it again. You should have received an automatic confirmation email with a link to print your Movie Certificate when you activated it. Please note, the confirmation email may be directed to your junk mail or spam folders, so you should check these folders as well.

  3. Once the Reward Code expires, it can no longer be activated on the website. The Movie Certificates are provided as part of limited time offers which coincide with the release of specific movies or promotions. Unfortunately, we are not authorized to exchange, replace, renew, or refund any expired Reward Codes.

  4. The movie theaters are trained to check for photo identification, which is why the activation website instructs you to enter the information of the person who will be using the Movie Certificate. You are welcome to give it to a friend to use at a participating theater, but it is ultimately at the theater's discretion whether or not they will accept it in someone else's name. If you go as a group you should not have any trouble using it, as long as the person whose name is on the Movie Certificate is present at the theater.

  5. The movie theaters are trained to check for photo identification, so it is best to register the Movie Certificate in the name of the adult who would be presenting it at the movie theater.

  6. The address appearing on the Movie Certificate is the address for Fandango and it is not related to the theater you selected. The address is for theater use only, and will be used when the theater processes your Movie Certificate for payment.

  7. Yes, you can visit our theater locator site and enter in your zip code and the specific locator code appearing on your Movie Certificate, and this will give you a list of all the theaters that will accept it. You are welcome to attend any theater listed under that specific locator code.

  8. A black and white print-out is still a valid Movie Certificate, as long as it includes the unique 16-digit number and other pertinent information that prints at the top.

  9. Please take your Movie Certificate to a participating theater's box office. Present it to the cashier as payment for your movie ticket and have an ID as the cashier may ask for it. If you have multiple Movie Certificates, these may be used for the same movie showing as long as the person whose name is indicated on each Movie Certificate is present.

  10. Please use our theater locator site for a list of participating theaters and show times in your area. You will need to enter your zip code and the specific locator code appearing on your Movie Certificate.

  11. Movie Certificates are not valid to use to buy tickets online. They are only valid at a participating theater's box office. If the movie theater is willing to sell tickets in advance then you may use your Movie Certificate to do so. However this can only be done in-person at the movie theater box office.

  12. Yes, but you are responsible to pay the difference between the Movie Certificate value and the theater's admission price using cash or a credit card.

  13. No. No credit or change will be given for any unused portion of a Movie Certificate. Your Movie Certificate is only valid according to the restrictions stated on it.

  14. You will receive a confirmation email, which includes a link to print your Movie Certificate. Please note, if you are having a difficult time finding your confirmation email, it may have been directed to your junk mail or spam folders. Lost or misplaced Movie Certificates will not be replaced or refunded.

  15. No mechanically reproduced, forged, or altered Movie Certificates will be accepted. Fraudulent submission could result in federal prosecution under fraud statutes.

  16. Fandango operates independently from the theaters. If you have questions regarding topics such as available theater amenities, ticket category age policies, or when a particular movie will be coming to your location, you should contact your local theater directly.

  17. The Movie Certificates are limited time offers which coincide with the release of specific movies or promotions. Unfortunately, we are not authorized to exchange, replace, renew, or refund any expired Movie Certificates once the promotion has ended or the specific movie is no longer in theaters.

  18. Please note, your Movie Certificate is only valid through the expiration date listed or until the specific movie is no longer in theaters (whichever comes first). If the specific movie listed on your Movie Certificate is no longer playing at any participating theaters in your area, your Movie Certificate cannot be replaced.

  19. Unfortunately, in-store promotions are limited time offers which usually coincide with the release of specific movies. Unfortunately, we are not authorized to exchange, replace, renew, or refund any expired Movie Certificates once the promotion has ended.

  20. Please Contact Us for further assistance. Be sure to mention what promotion you participated in, and any details of what you need assistance with.

    Our Customer Service hours are 8 am - 4:30 pm PST, Monday through Friday (excluding holidays). All emails will be responded to within 2-5 business days, in the order they were received.