Frequently Asked Questions

MAIN FAQS:

  1. Please note, the following image upload requirements: image must be under 5MB and in the format of PNG, GIF or JPG. If you have further difficulties uploading your receipt, please try to clear browser cache and cookies and upload again. If this persists we also recommend trying a different device. Please contact Customer Service if you require further assistance.

  2. If your receipt is too long to fit into one image, please fold the receipt to show participating products and the header with store name, purchase date, etc. and then take a picture of the receipt and upload the image on the specified site.

  3. Please contact Customer Service for further assistance. Be sure to mention what promotion you participated in, and any details of what you need assistance with.

    Our Customer Service hours are 8 am - 4:30 pm PST, Monday through Friday (excluding holidays).

    All emails will be responded to within 2-5 business days, in the order they were received.

VUDU PROMO CODE FAQS:

  1. Please visit: https://www.vudu.com/content/account/support for additional tips and FAQ.

EGIFT CARD FAQS:

  1. If you have lost your eGift Card, and the value still remains on it, please contact support via our Contact Us link below and we will reissue the eGift Card. If the eGift Card no longer contains value, and you feel that this was fraudulent in nature, an investigation will be conducted. Resolution may require that the customer sign an affidavit with a notary public relative to the missing product. To begin an investigation into such an issue, please Contact Us

  2. Yes, simply have the eGift Card sent directly to the recipient’s email at the time of activation or you can forward the eGift Card to them after you send it to yourself. Additionally, you can print the eGift Card and hand it to the recipient.

  3. Most national merchants do not have an expiration date for their eGift Card programs. However, each merchant may have different terms and conditions. Please review those terms prior to your selection.

  4. Please contact Customer Service for further assistance. Be sure to mention what promotion you participated in, and any details of what you need assistance with.

    Our Customer Service hours are 8 am - 4:30 pm PST, Monday through Friday (excluding holidays).

    All emails will be responded to within 2-5 business days, in the order they were received.