Frequently Asked Questions

1. My Reward Code is not being accepted.

   Be sure you are entering it exactly as it is printed. Some helpful tips if your Reward Code is hard to read:

   • The code does not include '0' or '1'
   • The code does not include 'B', so this character might be an '8' or 'E'
   • The code does not include 'I', 'N' or 'O'
   • The code does not include 'S', so this character might be a '5'
   • The code does not include 'U'
   • The code does not include 'Z', so this character might be a '2'
2. The website gives an error message stating my Reward Code was already entered.

   Once your Reward Code has been activated, the website will not allow you to enter it again. You should have received an automatic confirmation email with a link to get your eGift Card when you activated it. Please note, the confirmation email may be directed to your junk mail or spam folders, so you should check these folders as well.

3. The website gives an error message stating my Reward Code has expired.

   Once the Reward Code expires, it can no longer be activated on the website. The Reward Codes are provided as part of limited time offers which coincide with specific promotions. Unfortunately, we are not authorized to exchange, replace, renew, or refund any expired Reward Codes.

4. I have a question or complaint about a retailer.

   Please contact the customer service department of the specific retailer directly.

5. What will I receive after I redeem my Reward Code?

   You will receive an email that contains a link to access your eGift Card. When you receive this email, click the link to view the eGift Card. You can either print it from your computer or in some cases you can use it directly from your mobile phone with the merchant.

6. Can I use my eGift Card in store locations?

   Yes, unless explicitly stated, all eGift Cards work at both store locations and online.

7. What if my eGift Card is lost or stolen?

   If you have lost your eGift Card, and the value still remains on it, please contact support via our Contact Us link below and we will reissue the eGift Card. If the eGift Card no longer contains value, and you feel that this was fraudulent in nature, an investigation will be conducted. Resolution may require that the customer sign an affidavit with a notary public relative to the missing product. To begin an investigation into such an issue, please Contact Us.

8. Can I let someone else use my eGift Card?

   Yes, simply have the eGift Card sent directly to the recipient’s email at the time of activation or you can forward the eGift Card to them after you send it to yourself. Additionally, you can print the eGift Card and hand it to the recipient.

9. Do eGift Cards expire?

   Most national merchants do not have an expiration date for their eGift Card programs. However, each merchant may have different terms and conditions. Please review those terms prior to your selection.

10. I have a question not listed above.

    Please Contact Us for further assistance. Be sure to mention what promotion you participated in, and any details of what you need assistance with.

    Our Customer Service hours are 8 am - 4:30 pm PST, Monday through Friday (excluding holidays). All emails will be responded to within 2-5 business days, in the order they were received.