Frequently Asked Questions
What should I do if my receipt is too long?
If your receipt is too long to fit into one image, please fold the receipt to show participating products and the header with store name, purchase date, etc. and then take a picture of the receipt and upload the image on the specified site.
I am having issues uploading my receipt
Please note, the following image upload requirements: image must be under 5MB and in the format of PNG, GIF or JPG. If you have further difficulties uploading your receipt, please try to clear browser cache and cookies and upload again If this persists we also recommend trying a different device. Please contact Customer Service if you require further assistance.
I printed the Movie Certificates in my own name. Can I give one to a friend to use?
The movie theaters are trained to check for photo identification, which is why the activation website instructs you to enter the information of the person who will be using the Movie Certificate. You are welcome to give your Movie Certificate to a friend to use at a participating theater, but it is ultimately at the theater's discretion whether or not they will accept the ticket in someone else's name. If you go as a group you should not have any trouble using the Movie Certificates, as long as the person whose name is on the Movie Certificate(s) is present at the theater.
I am redeeming a Movie Certificate for my child. Should I register the Movie Certificate in my name or my child's name?
The movie theaters are trained to check for photo identification, so it is best to register the Movie Certificate in the name of the adult who would be presenting the Movie Certificate at the movie theater.
I selected a movie theater in my area, so why did the Movie Certificate print with a different address?
The address printed on the Movie Certificate is the address for Hollywood Movie Money, and it is not related to the theater you selected. The address printed is for theater use only, and will be used when the theater processes your Movie Certificate for payment.
Can I go to a different movie theater than the one I selected?
Yes. When you select a particular theater, the Movie Certificate prints out in a format that can be processed at that theater; however in most cases, it can also be processed at other participating theaters. You can visit our theater locator site and enter in your zip code and the specific promo code that is printed on your Movie Certificate, and this will give you a list of all the theaters that will accept your Movie Certificate. You are welcome to attend any theater listed under that specific promo code.
I do not have a color printer. Will the theater accept a Movie Certificate printed in black and white?
A black and white print-out is still a valid Movie Certificate, as long as your Movie Certificate includes the unique 16-digit number and other information that prints on the bottom portion of the Movie Certificate.
How do I use my Movie Certificate?
Please print out your Movie Certificate and take it to a participating theater's box office. Present your Movie Certificate to the cashier as payment for your movie ticket and have an ID as the cashier may ask for it. If you have redeemed multiple codes with unique numbers on each Movie Certificate, they may be used for the same movie showing as long as the person whose name is indicated on each Movie Certificate is present.
Which theaters accept Movie Certificates?
Please visit our theater locator site for a list of participating theaters and show times in your area. You will need to enter your zip code and the specific promo code that is printed on your Movie Certificate.
Can I use my Movie Certificate to purchase advance tickets online?
Movie Certificates are not valid to use to buy tickets online. The Movie Certificates are only valid at a participating theater's box office. If the movie theater is willing to sell tickets in advance then you may use your Movie Certificate to do so. However this can only be done in-person at the movie theater box office.
The theater's admission price is more than the value of my Movie Certificate. Will they still accept my Movie Certificate?
Yes, but you are responsible to pay the difference between the Movie Certificate value and the theater's admission price using cash or a credit card.
The theater's admission price is less than the value of my Movie Certificate. Can I use the remaining amount to buy concessions or for multiple admissions?
No. No credit or change will be given for any unused portion of a Movie Certificate. Your Movie Certificate is only valid according to the restrictions stated on the Movie Certificate.
What can I do if I lose my Movie Certificate or need to reprint it?
Hollywood Movie Money sends you a confirmation email, which includes a link to print your Movie Certificate. Please note, if you are having a difficult time finding your confirmation email, it may have been directed to your junk mail or spam folders. You should check these folders as well. Lost or misplaced Movie Certificates will not be replaced or refunded.
Can I make copies of my Movie Certificate?
No mechanically reproduced, forged, or altered Movie Certificates will be accepted. Fraudulent submission could result in federal prosecution under fraud statutes.
I have a question or complaint about a movie theater.
Hollywood Movie Money operates independently from the theaters. If you have questions regarding topics such as available theater amenities, ticket category age policies, or when a particular movie will be coming to your location, you should contact your local theater directly.
My Movie Certificate has expired. Can it be replaced?
Movie Certificates are limited time offers which coincide with the release of specific movies or promotions. Unfortunately, we are not authorized to exchange, replace, renew, or refund any expired Movie Certificates once the promotion has ended or the specific movie is no longer in theaters.
The movie specific to my ticket is no longer playing in my area.
Please note, your Movie Certificate is only valid through the expiration date listed or until the specific movie is no longer in theaters (whichever comes first). If the specific movie listed on your Movie Certificate is no longer playing at any participating theaters in your area, your Movie Certificate cannot be replaced.
I received an expired ticket in a product I purchased. What do I do?
Unfortunately, in-store promotions are limited time offers which usually coincide with the release of specific movies. Unfortunately, we are not authorized to exchange, replace, renew, or refund any expired Movie Certificates once the promotion has ended.
I have a question not listed above.
Please contact Customer Service for further assistance. Be sure to mention what promotion you participated in, and any details of what you need assistance with.
Our Customer Service hours are 8 am - 4:30 pm PST, Monday through Friday (excluding holidays).
All emails will be responded to within 2-5 business days, in the order they were received.