Frequently Asked Questions

1. My Reward Code is not being accepted.

   Be sure you are entering it exactly as it is printed. Some helpful tips if your Reward Code is hard to read:

   • The code does not include '0' or '1'
   • The code does not include 'B', so this character might be an '8' or 'E'
   • The code does not include 'I', 'N' or 'O'
   • The code does not include 'S', so this character might be a '5'
   • The code does not include 'U'
   • The code does not include 'Z', so this character might be a '2'
2. The website gives an error message stating my Reward Code was already entered.

   Once your Reward Code has been activated, the website will not allow you to enter it again. You should have received an automatic confirmation email when you activated the code. This email will include your Promotional Code and instructions on how to redeem it. Please note, the confirmation email may be directed to your junk mail or spam folders, so you should check these folders as well.

3. The website gives an error message stating my Reward Code has expired.

   Once the Reward Code expires, it can no longer be activated on the website and the Promo Codes are no longer available. Unfortunately, we are not authorized to exchange, replace, renew, or refund any expired reward codes once the promotion has ended.

4. I have a question about redeeming my Vudu Promo Code.

   Please visit: https://www.vudu.com/content/account/support for additional tips and FAQ.

5. I have a question not listed above.

   Please Contact Us for further assistance. Be sure to mention what promotion you participated in, and any details of what you need assistance with.

   Our Customer Service hours are 8 am - 4:30 pm PST, Monday through Friday (excluding holidays). All emails will be responded to within 2-5 business days, in the order they were received.