Frequently Asked Questions

Qualification

1. My Reward Code is not being accepted.

   Be sure you are entering it exactly as it is printed. Some helpful tips if your Reward Code is hard to read:

   • The code does not include '0' or '1'
   • The code does not include 'B', so this character might be an '8' or 'E'
   • The code does not include 'I', 'N' or 'O'
   • The code does not include 'S', so this character might be a '5'
   • The code does not include 'U'
   • The code does not include 'Z', so this character might be a '2'
2. The website gives an error message stating my Reward Code was already entered.

   Once your Reward Code has been activated, the website will not allow you to enter it again. You should have received an automatic confirmation email with a link to get your reward when you activated it. Please note, the confirmation email may be directed to your junk mail or spam folders, so you should check these folders as well.

3. The website gives an error message stating my Reward Code has expired.

   Once the Reward Code expires, it can no longer be activated on the website. The Rewards are provided as part of limited time offers which coincide with specific promotions. Unfortunately, we are not authorized to exchange, replace, renew, or refund any expired Reward Codes.

Gift Card & FAQS

1. Where can I use my Gift Card?

   Card can be used for purchases at the specified merchant on the card.

2. What if my Gift Card is lost or stolen?

   If you have lost your Card, and the value still remains on it, please contact support via our Contact Us link below and we will reissue the Card. If the Card no longer contains value, and you feel that this was fraudulent in nature, an investigation will be conducted. Resolution may require that the customer sign an affidavit with a notary public relative to the missing product. To begin an investigation into such an issue, please Contact Us.

3. Will my Gift Card expire?

   Most national merchants do not have an expiration date for their Gift Card programs. However, each merchant may have different terms and conditions. Please review those terms prior to your selection.

4. I have a question or complaint about a retailer.
   Please contact the customer service department of the specific retailer directly.
5. Can I use this in U.S. territories?
   No, Gift Cards are valid in the U.S. only, excluding territories.

Other

1. I have a question not listed above.

   Please Contact Us for further assistance. Be sure to mention what promotion you participated in, and any details of what you need assistance with.

   Our Customer Service hours are 8 am - 4:30 pm PST, Monday through Friday (excluding holidays). All emails will be responded to within 2-5 business days, in the order they were received.