Frequently Asked Questions

  1. If your receipt is too long to fit into one image, please fold the receipt to show participating products and the header with store name, purchase date, etc. and then take a picture of the receipt and upload the image on the specified site.

  2. Please note, the following image upload requirements: image must be under 5MB and in the format of PNG, GIF or JPG. If you have further difficulties uploading your receipt, please try to clear browser cache and cookies and upload again. If this persists, we also recommend trying a different device. Please Contact Us if you require further assistance.

  3. The verification email may be directed to your junk mail or spam folders, so you should check these folders as well.

  4. You will receive an email with a Reward Code to activate your $125 Fanatics eGift Card. You must activate your Reward Code by 11/30/20.

  5. No purchase is necessary, see Offer Details for more information.

  6. Once the Reward Code expires, it can no longer be activated on the website. The Reward Codes are provided as part of limited time offers which coincide with specific promotions. Unfortunately, we are not authorized to exchange, replace, renew, or refund any expired Reward Codes.

  7. Please contact the customer service department of the specific retailer directly.

  8. If you have lost your eGift Card, and the value still remains on it, please contact support via our Contact Us link below and we will reissue the eGift Card. If the eGift Card no longer contains value, and you feel that this was fraudulent in nature, an investigation will be conducted. Resolution may require that the customer sign an affidavit with a notary public relative to the missing product. To begin an investigation into such an issue, please Contact Us.

  9. Yes, simply have the eGift Card sent directly to the recipient’s email at the time of activation or you can forward the eGift Card to them after you send it to yourself. Additionally, you can print the eGift Card and hand it to the recipient.

  10. Most national merchants do not have an expiration date for their eGift Card programs. However, each merchant may have different terms and conditions. Please review those terms prior to your selection.

  11. Please Contact Us for further assistance. Be sure to mention what promotion you participated in, and any details of what you need assistance with. Our Customer Service hours are 8 a.m. - 4:30 p.m. PST, Monday through Friday (excluding holidays). All emails will be responded to within 2-5 business days, in the order they were received.