Frequently Asked Questions

1. My Reward Code is not being accepted.

   Be sure you are entering it exactly as it is printed. Some helpful tips if your Reward Code is hard to read:

   • The code does not include '0' or '1'
   • The code does not include 'B', so this character might be an '8' or 'E'
   • The code does not include 'I', 'N' or 'O'
   • The code does not include 'S', so this character might be a '5'
   • The code does not include 'U'
   • The code does not include 'Z', so this character might be a '2'
2. The website gives an error message stating my Reward Code was already entered.

   Once your Reward Code has been activated, the website will not allow you to enter it again. You should have received an automatic confirmation email with a link to your Virtual Card. Please note, the confirmation email may be directed to your junk mail or spam folders, so you should check these folders as well.

3. The website gives an error message stating my Reward Code has expired.

   Once the Reward Code expires, it can no longer be activated on the website. The Virtual Cards are provided as part of limited time offers which coincide with specific promotions. Unfortunately, we are not authorized to exchange, replace, renew, or refund any expired Reward Codes.

4. Where can I use my Virtual Card?

   This Virtual Card can be redeemed at every internet, mail order, telephone merchant everywhere Visa debit cards are accepted. This is exclusively an online Virtual Card and cannot be used to make purchases in physical stores.

5. How can I track the purchases I make with my Virtual Card?

   Your Virtual Card balance including the purchases you make are available online at http://www2.activaterewards.com/virtualcode/check_balance.

6. Does my Virtual Card have an expiration date?

   Yes. The expiration date was supplied at the time you received your Virtual Card number. Any balance remaining on the Virtual Card after expiration will not be usable or refundable.

7. Can I add funds to my Virtual Card?

   No. This Virtual Card is non-reloadable and cannot be combined with multiple rewards.

8. What fees are associated with my Virtual Card?

   There are no fees associated with your Virtual Card; however you can only use your Virtual Card for purchases before the expiration date. Any remaining balance after the expiration date will be forfeited. For additional information, please refer to the terms in your Cardholder agreement.

9. What can I do if I lose my Virtual Card?

   You can retrieve your Virtual Card details at any time by visiting http://www2.activaterewards.com/virtualcode/check_balance, but you must have your original reward code or Virtual Card number to view it. If you do not have this information then use the link that was provided to you in your confirmation email. If you still experience difficulties please Contact Us.

10. What is the 3-digit security code?

    The 3-digit security code is the Virtual Card Verification Value (or CVV2), which is a code required by some online retailers. This code should have been provided to you along with your Virtual Card number.

11. My Virtual Card was denied or my transaction was declined.

    Please make sure that the online merchant accepts Visa debit cards. If they accept Visa debit cards and your Virtual Card has been denied, please try again and ensure that all the information that you are entering is correct (i.e. Virtual Card number, expiration date, security code, and personal information such as zip code). Verify that you have enough available balance on your Virtual Card to cover your purchases. If your Virtual Card is still being declined please Contact Us.

12. My purchase is greater than my Virtual Card balance.

    The majority of online merchants do not have the capability to run two forms of payment for one purchase. In this case you must have a Virtual Card balance equal to or greater than the total purchase amount.

13. What happens if someone else uses my Virtual Card without authorization?

    Transactions made through fraudulent or unauthorized use cannot be refunded. Please make sure that you keep your Virtual Card details in a secure location.

14. What happens if I return merchandise or receive a refund?

    You are able to receive a return(s) or credit(s) to your Virtual Card before the expiration date. Any return(s) or credit(s) made to your Virtual Card after the expiration date will be forfeited.

15. I have a question not listed above.

    Please Contact Us for further assistance. Be sure to mention what promotion you participated in, and any details of what you need assistance with.

    Our Customer Service hours are 8 am - 4:30 pm PST, Monday through Friday (excluding holidays). All emails will be responded to within 2-5 business days, in the order they were received.